Customer Service Representative
3.
1 Lynn, IN Lynn, IN Full-time Full-time From $19 an hour From $19 an hour 2 days ago 2 days ago 2 days ago SECTION I:
General Information Position Title:
Customer Service Rep Department:
Customer Service Reports to:
Executive Administrator FLSA Status:
Exempt xx Nonexempt Approved by:
Date Approved:
SECTION II:
Position Description DESCRIPTION / PURPOSE OF POSITION:
The purpose of this position is to receive orders from customers, solve problems for customers, and communicate any issues or delays.
ESSENTIAL DUTIES AND
Responsibilities:
Receive orders from customers for Lynn Distributor, Business Center, Funeral Homes & all other customer Coordinate shipments; communicate with scheduling, carrier(s), and dock Process UPS/USPS orders Process and arrange shipment of display cut units Answer 99% of questions regarding the product Communicate closely with sales, scheduling (accuracy of inventory) and accounting departments Work with outside vendors to order customized product Generate load tickets, receivers, and inter-company transfers Process custom catalog/photo orders AUTHORITY TO:
Consider safety first; report unsafe conditions identified in any area of the facility Comply with PPE (Personal Protective Equipment) and other safety-related company policies Maintain good housekeeping SECTION III:
Position Requirements EDUCATON/TRAINING/CERTIFICATION/WORK
Experience:
2-4 year degree in Business or related field 2-5 years experience in customer service/call-center environment KNOWLEDGE/SKILLS/ABILITIES NEEDED:
Ability to resolve customer disputes in a professional manner Thorough understanding of logistics Basic-intermediate computer skills Excellent verbal and written communication skills Managing to deadlines OTHER REQUIREMENTS:
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Office environment Physical requirements are sitting and typing for long periods of time.
SUPERVISION:
None Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Customer service:
1 year (Preferred) Work Location:
In person DESCRIPTION / PURPOSE OF POSITION:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Lynn, IN Lynn, IN Full-time Full-time From $19 an hour From $19 an hour 2 days ago 2 days ago 2 days ago SECTION I:
General Information Position Title:
Customer Service Rep Department:
Customer Service Reports to:
Executive Administrator FLSA Status:
Exempt xx Nonexempt Approved by:
Date Approved:
SECTION II:
Position Description DESCRIPTION / PURPOSE OF POSITION:
The purpose of this position is to receive orders from customers, solve problems for customers, and communicate any issues or delays.
ESSENTIAL DUTIES AND
Responsibilities:
Receive orders from customers for Lynn Distributor, Business Center, Funeral Homes & all other customer Coordinate shipments; communicate with scheduling, carrier(s), and dock Process UPS/USPS orders Process and arrange shipment of display cut units Answer 99% of questions regarding the product Communicate closely with sales, scheduling (accuracy of inventory) and accounting departments Work with outside vendors to order customized product Generate load tickets, receivers, and inter-company transfers Process custom catalog/photo orders AUTHORITY TO:
Consider safety first; report unsafe conditions identified in any area of the facility Comply with PPE (Personal Protective Equipment) and other safety-related company policies Maintain good housekeeping SECTION III:
Position Requirements EDUCATON/TRAINING/CERTIFICATION/WORK
Experience:
2-4 year degree in Business or related field 2-5 years experience in customer service/call-center environment KNOWLEDGE/SKILLS/ABILITIES NEEDED:
Ability to resolve customer disputes in a professional manner Thorough understanding of logistics Basic-intermediate computer skills Excellent verbal and written communication skills Managing to deadlines OTHER REQUIREMENTS:
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Office environment Physical requirements are sitting and typing for long periods of time.
SUPERVISION:
None Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Customer service:
1 year (Preferred) Work Location:
In person DESCRIPTION / PURPOSE OF POSITION:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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